Privacy Policy

1. Introduction

Radiant Grid Energy ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully.

2. Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name, email address, phone number, and mailing address
• Property information (location, size, energy consumption data)
• Business information (company name, industry, project requirements)
• Payment and billing information for services rendered
• Communications you send to us (inquiries, feedback, support requests)

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including IP address, browser type, operating system, referring URLs, and pages viewed. We use cookies and similar tracking technologies to enhance your experience.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our renewable energy services
• Process your inquiries, quotes, and project consultations
• Conduct site assessments and energy audits
• Send you technical updates, project status reports, and service notifications
• Improve our website, services, and customer experience
• Comply with legal obligations and industry regulations
• Detect, prevent, and address technical issues or fraudulent activity

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party contractors, engineers, and installers who assist in project delivery
• Business Partners: Equipment manufacturers, financing partners, and utility companies as necessary for project execution
• Legal Requirements: Government authorities when required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement industry-standard security measures to protect your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Your Rights and Choices

You have the right to:

• Access, update, or delete your personal information
• Opt out of marketing communications
• Disable cookies through your browser settings
• Request a copy of the data we hold about you
• Lodge a complaint with a data protection authority

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Project-related data may be retained for the duration of system warranties (typically 25 years).

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at: